Application Support
24X7, 365 Days A Year Support
Are you looking for Application Support?
We provide 24X7, 365 Days A Year application support for a flat small monthly fee.
At NIVI Solutions we have established a dedicated support team that does proactive monitoring of our client’s web application. React to any issue classified as severity 1 or P1 right away to have minimal to no business impact.
We offer 99.999% uptime Service Level Agreements to all our clients. This is how we differentiate ourselves from other agencies
- 24X7, 365 Days A Year (including all holidays)
- Special dedicated support and monitoring team for peak shopping season (Thanks Giving, Black Friday, Cyber Monday, Christmas)
- Responsiveness – Clients can reach out to us through our support portal, email, or direct phone for support. We promise to have engineer start to resolve any severity 1 issues that are impacting transactions, the moment it is identified and continue to work until resolved (irrespective of hours or time of the day)
- Support to support the platform generic support
- Our proven process and support model
- SLA to resolve sev 1 (anything impacting transaction within 2 hours)
- We believe in 100% uptime and seamless experience for shoppers. If you think you have been punished in the past with lack of support for website outage, payment outage, slow performance look no further. Fill out our contact us form or call us and someone from our business development team will reach out within 24 Hrs.